Frequently Asked Questions

Orders, Shipping & Warehousing

We strive to process and ship all orders within 24-48 hours of payment confirmation. For our customers in the US, UK, and EU, standard delivery typically takes 5-14 business days. We are proud to offer Discreet Express Delivery for most regions, which can reduce delivery time to 4-8 business days. All delivery times are estimates and may be subject to occasional carrier delays.

We’re sorry to hear your order hasn’t arrived. The first step is to check the tracking information sent to your email—it provides the most up-to-date location of your package. If the tracking shows a delay or seems inactive, please wait 2 additional business days as this can sometimes resolve itself. If the issue persists, please contact our support team at support@ovbql.com with your order number, and we will investigate it with the carrier immediately on your behalf.

Absolutely. We understand that privacy is paramount. Every order is shipped in a plain, unbranded cardboard box or padded envelope. There is no mention of “OVBQL” or any product details on the outside packaging or the shipping label. The contents are for your eyes only.

You can update your shipping address as long as your order has not yet entered the “Shipped” status. To do this, please contact our customer service team at support@ovbql.com as soon as possible with your order number and the correct address. We will do our best to make the change for you. Unfortunately, we cannot reroute packages that have already been shipped.

Once your order has been shipped, you will receive a confirmation email that includes your tracking number and a link to monitor your package’s journey. You can also log in to your account on our website and check the “Order History” section for this information. If you haven’t received a tracking email within 48 hours of ordering, please check your spam folder or contact us.

Yes, to ensure fast delivery and maintain the highest standards of product integrity, we operate a network of strategically located fulfillment centers. Your order will be shipped from a local warehouse within your region (e.g., the US, UK, or AUS), which significantly reduces transit time and customs complexities for international orders.

Accounts, Payment & Billing

We accept all major credit and debit cards, including Visa, MasterCard, and American Express. We also support payments via PayPal. All transactions are processed through our encrypted, secure payment gateway to ensure your financial information is protected.

A declined transaction can occur for several reasons. Please ensure your billing address matches exactly what your bank has on file. You might also want to check with your bank to ensure there are no spending limits or international transaction blocks on your card (even for domestic orders, as our payment processor may be based overseas). Trying a different payment method is often the quickest solution.

To protect your privacy, the charge on your credit card statement will appear under a discreet, generic trading name such as “OVB Holdings” or “OVB Wellness” or others. And will not reference our brand or product names.

You can create an account during the checkout process by selecting the option to “Create an Account,” or you can register directly on our website via the “My Account” link. This will allow you to track orders, save your preferences, and enjoy a faster checkout experience in the future.

Click on the “My Account” or “Sign In” link. On the login page, you will find a “Forgot Your Password?” link. Click it and enter the email address associated with your account. You will receive an email with instructions to reset your password.

Once logged into your account, navigate to the “Order History” or “My Orders” section. There, you will find a complete list of your past purchases, including order dates, numbers, statuses, and tracking information.

We are only able to modify or cancel an order if it has not yet entered the packing and shipping process. Please contact us immediately at support@ovbql.com with your request and order number. We will do our best to accommodate you, but we cannot guarantee changes for orders that are already being prepared for shipment.

Yes, we offer a convenient “Subscribe & Save” option on many products, giving you a discount and ensuring you never run out. During checkout, you can choose your delivery frequency. You can manage, pause, or cancel your subscription at any time by logging into your account and accessing the “Subscriptions” or “Recurring Orders” section in your dashboard.

Product Information & Usage

Our products are strategically grouped into distinct collections based on their primary wellness focus: Classic Vitality for daily energy, Cellular Energy & Stamina for endurance, Potent Traditional for strength, and Marine & Peptide Power for advanced repair. We recommend reviewing the detailed descriptions on each product page to match your specific health and performance goals. If you need personalized guidance, our wellness experts are always available at support@ovbql.com.

For optimal potency and shelf life, please store your products in a cool, dry place away from direct sunlight and moisture. There is no need to refrigerate unless specifically stated on the product packaging.

Individual experiences vary based on factors like metabolism, lifestyle, and consistency of use. Some users may notice initial changes, such as increased energy, within the first few weeks. However, for more significant and sustained benefits, we generally recommend consistent use for a period of 2-3 months to fully support your body’s natural processes.

Our products are formulated with ingredients that are generally well-tolerated. However, as with any dietary supplement, some individuals may experience sensitivities. We strongly recommend consulting with a healthcare professional before starting any new supplement regimen, especially if you have pre-existing medical conditions or are taking other medications.

The key difference lies in their targeted approach and core ingredient profiles. For instance, our Cellular Energy line features Cordyceps to support ATP production, while our Potent Traditional blends leverage ingredients like Deer Antler and Epimedium. Each product page provides a detailed breakdown of the scientific rationale behind the formula to help you make an informed choice.

The shelf life for our products is typically 24 months from the date of manufacture. The specific expiration date for your product can be found printed on the packaging. For optimal safety and efficacy, we recommend using the product before this date and never consuming a product that has expired.

Privacy, Security & Trust

Absolutely. We treat the security of your data with the utmost seriousness. Our website uses industry-standard 256-bit SSL/TLS encryption to create a secure connection and protect all data transmitted during your visit and checkout process. Your full payment details are handled directly by our PCI-DSS compliant payment processors; we never store your sensitive financial information on our servers.

Quality is the foundation of our brand. Our commitment is upheld through a multi-step process.This ensures every batch meets our stringent specifications.

We are committed to ethical and sustainable sourcing practices. Our ingredients are globally sourced from trusted partners who share our commitment to quality and responsibility. We prioritize suppliers who provide transparency regarding the origin and quality of their botanicals and compounds, whether it’s Cordyceps from high-altitude regions or marine peptides from pristine waters.

Yes, this is a core part of our service. We understand that your wellness journey is private. All orders are shipped in plain, unbranded outer packaging (a box or padded mailer). The shipping label will only display necessary logistics information and a neutral sender name, with no mention of OVBQL or any indication of the contents inside.

Returns, Refunds & Guarantees

We stand behind our products with a 30-day satisfaction guarantee. If you are not satisfied with your purchase for any reason, please contact our customer service team at support@ovbql.com with your order number. Please note that original shipping costs are non-refundable, and the return shipping fee is the customer’s responsibility. We recommend using a trackable shipping method.

Our guarantee is our promise to you regarding the quality and performance of our products. We guarantee that our products are manufactured to the highest standards of purity and potency. If a product does not meet your expectations, our 30-day money-back policy (as detailed above) applies. This is our commitment to your satisfaction and trust.

We are sorry to hear that. Please contact us immediately at support@ovbql.com within 7 days of receipt. Include your order number and clear photos of the damaged product and its packaging. We will quickly arrange for a replacement or a full refund, including any applicable shipping costs. You will not need to return the damaged item.

We apologize for any error. Please contact our support team at support@ovbql.com as soon as possible with your order number and a description of the issue (e.g., you received the wrong item, or an item is missing). We will investigate promptly and make it right, whether by shipping the correct product immediately or issuing a refund.

Services & Support

For the fastest and most efficient service, please email our dedicated customer support team at support@ovbql.com. This allows us to thoroughly address your concerns and maintain a written record for accuracy. Please include your order number if your inquiry is related to a purchase. We are here to help.

Our customer service team is available to respond to emails Monday through Friday, from 9:00 AM to 6:00 PM EST. We strive to respond to all inquiries within 24 hours during these business days. Emails received outside of these hours will be addressed on the next business day.

While our website provides detailed information to help you make an informed choice, we understand that selecting the right product can be personal. Our support team can offer general guidance based on your stated wellness goals and direct you to the most relevant product categories. However, please note that we are not medical professionals and cannot provide specific medical advice. For personalized health advice, we always recommend consulting with a healthcare provider.

We are always looking for ways to reward our valued customers. While we do not have a traditional points-based loyalty program at this time, we do offer exclusive benefits through our “Subscribe & Save” option, which provides a recurring discount. We also periodically run special promotions and offer early access to new products for our subscribers and returning customers. The best way to stay informed is by joining our mailing list.